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Shipping policy

Effective for White Rose by Bharti Jewellers

At White Rose, we take care to ensure that every order is carefully checked, professionally packed and dispatched safely. This Shipping & Delivery Policy explains where we deliver, applicable shipping charges, dispatch timelines and what to expect after placing your order.

1. Where We Deliver

White Rose currently ships across India.

At present, international shipping is not available.

Delivery availability may depend on the serviceability of your delivery PIN code and our logistics partner's network.

2. Shipping Charges

Shipping is free across India on all orders.

There is no minimum order value required to qualify for free standard shipping.

3. Order Dispatch

We generally aim to dispatch eligible orders within 24 hours of receiving the order.

Before dispatch, every piece is carefully checked by our expert quality-control team and professionally packaged.

Please note that the dispatch timeline and delivery timeline are separate. Once your order has been dispatched, the actual delivery time may depend on the logistics partner and the serviceability of your PIN code.

4. Delivery Timeline

Orders are generally delivered within 2–4 working days.

The exact delivery time may vary depending on:

  • Your delivery PIN code
  • Logistics partner serviceability
  • Logistics partner operations

The estimated delivery timeline begins in relation to the dispatch of your order and may vary based on the above factors.

5. Delivery Method

White Rose currently offers standard surface delivery.

Express delivery is not currently available.

6. Providing the Correct Address

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please carefully check your:

  • Full name
  • Complete delivery address
  • PIN code
  • Phone number
  • Other required delivery details

If the information provided is incomplete or insufficient, White Rose may hold the order from dispatch until the required information is available.

7. Failed Delivery

If our logistics partner is unable to complete delivery, White Rose may contact you to coordinate a possible delivery re-attempt.

Any re-attempt will be subject to the feasibility and serviceability of the logistics partner.

8. Delivery Delays

While White Rose generally aims to dispatch eligible orders within 24 hours and orders are generally delivered within 2–4 working days, delivery after dispatch is dependent on logistics partner operations and PIN-code serviceability.

Therefore, actual delivery timelines may vary in certain locations or circumstances.

If you need assistance regarding your order or delivery, our customer support team can help.

Customer Support
Email: bhartijewellerspvtltd@gmail.com
Phone / WhatsApp: 9833335001
Working Days: Tuesday to Sunday
Support Hours: 12:00 PM – 7:00 PM
Expected Response Time: 2–4 working hours during support hours.

9. Important Delivery Reminder

When your package arrives, please record an uninterrupted unboxing video before opening the package.

This video is required for claims relating to:

  • Damage
  • Incorrect product
  • Missing items
  • Other issues identified upon delivery

The unboxing video should begin before the package is opened and continue throughout the opening process.

If you receive a damaged, wrong or defective product, the issue must be reported within 48 hours of delivery, along with the required photographs and uninterrupted unboxing video.

10. Related Policies

For information about situations after delivery, please refer to our:

  • Cancellation Policy
  • Returns & Exchange Policy
  • Damaged / Wrong / Defective Product Policy
  • Silver Jewellery Warranty Policy
  • Fashion Jewellery Repair & Service Policy
  • Jewellery Care Guide

White Rose maintains separate policies for these processes so that the applicable requirements and timelines are clear to customers.

Quick Shipping Summary

Delivery: Across India
Shipping Fee: Free
Dispatch: Generally within 24 hours for eligible orders
Delivery: Generally 2–4 working days
Delivery Type: Standard surface delivery
Express Delivery: Currently unavailable
International Shipping: Currently unavailable
Delivery Issue Reporting: Within 48 hours for damaged, wrong or defective products
Unboxing Video: Required for delivery-related damage, wrong-item, missing-item or similar claims. 

Note: Delivery timelines are estimates and may vary depending on PIN-code serviceability and logistics partner operations.